Introduction
Look, we're an auto repair shop, not some big tech company trying to sell your data. At Quantarion Core Auto Repair, we collect just what we need to fix your vehicle and keep you informed. That's pretty much it.
What Info We Collect
When you bring your ride to our shop or reach out to us, here's what we typically gather:
- Personal stuff: Your name, phone number, email address - basic contact info so we can actually reach you about your vehicle
- Vehicle details: Make, model, year, VIN, mileage, service history. We need this to diagnose issues and track what we've done
- Payment information: Credit card or payment details processed through secure systems (we don't store full card numbers on our end)
- Service records: What we worked on, parts we used, diagnostic results - basically your vehicle's medical history with us
- Website data: If you're browsing our site, standard stuff like IP addresses, browser type, pages visited - helps us keep the site running smoothly
How We Use Your Information
We're not doing anything sketchy here. Your info helps us:
- Schedule your appointments and keep track of your service history
- Contact you about your repairs, parts availability, or if we find something else that needs attention
- Process payments and keep financial records (gotta keep the lights on)
- Send you service reminders - like when you're due for an oil change or inspection
- Improve our services based on what vehicles we're seeing and common issues
- Comply with legal requirements and warranty documentation
Who We Share With
We're not in the business of selling your info. However, there are times when we need to share details:
- Parts suppliers: Sometimes we need to order specific parts and they'll need your vehicle details
- Warranty companies: If your repair's covered under warranty, they'll need documentation
- Payment processors: Obviously, to process your payment securely
- Legal requirements: If the law says we gotta hand something over, we will
- Insurance companies: Only if you're making a claim and ask us to
We don't sell or rent your personal information to marketers or third parties. Period.
Your Rights
Under Canadian privacy laws (PIPEDA), you've got rights:
- You can ask to see what information we have about you
- Request corrections if something's wrong
- Ask us to delete your info (though we might need to keep some records for legal or business reasons)
- Opt out of marketing emails anytime
- Withdraw consent for certain uses of your data
Just give us a call at (604) 555-7892 or email service@quantarioncore.info if you wanna exercise any of these rights.
How We Protect Your Data
We take reasonable precautions to keep your information secure. Our computer systems are password-protected, we use encrypted connections for online transactions, and physical records are locked up when not in use. That said, no system's 100% foolproof, but we're doing our best to keep your data safe.
Service Agreement
When you bring your vehicle to Quantarion Core, we're entering into a working relationship. Here's the deal:
Estimates & Authorization
We'll give you an estimate before we start any major work. But here's the thing - sometimes once we dig in, we find additional issues. If that happens and the cost's gonna go up significantly, we'll call you first. We won't do unauthorized work just to rack up the bill.
Payment Terms
Payment's due when you pick up your vehicle. We accept cash, debit, and major credit cards. If there's gonna be an issue with payment, talk to us beforehand - we can usually work something out. But we can't release your vehicle until the bill's settled.
Warranty on Our Work
We stand behind our work. Labor's typically warranted for 90 days or 5,000 km, whichever comes first. Parts warranties vary depending on the manufacturer - we'll let you know what's covered when we do the work. This doesn't cover normal wear and tear or new issues that pop up.
Vehicle Storage
If your car's gonna be sitting here for a while after it's done, we need to know. We've got limited space, and after 10 days, we might need to charge a storage fee. Don't leave your vehicle here indefinitely - we're a repair shop, not a parking lot.
Liability
We'll take good care of your vehicle while it's in our hands, but we're not responsible for pre-existing damage or items left inside. Don't leave valuables in your car. We're also not liable for issues that result from deferred maintenance or problems you knew about but didn't mention.
Cancellations
If you need to cancel or reschedule, give us at least 24 hours notice. If we've already ordered special parts for your job, you might be on the hook for those costs.
How Long We Keep Your Data
We keep service records for as long as you're an active customer, plus a few years after your last visit. This helps us if you come back after a while, and it's also required for warranty and legal purposes. Financial records stick around for seven years because that's what the tax folks require.
Security Measures
Here's what we do to keep your information secure:
- Password-protected computer systems that only authorized staff can access
- Encrypted online payment processing - we don't see or store your full credit card details
- Physical records locked in secure filing cabinets
- Regular software updates and security patches
- Staff training on privacy and data handling
Data Breaches
If there's ever a security incident that affects your personal information, we'll let you know as soon as we reasonably can. We'll also report it to the appropriate authorities as required by Canadian law.
Employee Access
Only employees who need access to your information to do their jobs can see it. Our service advisors and technicians need to view your vehicle and service history, but they're trained to keep that info confidential.
International Data Transfers
We're a local Vancouver shop, so your data stays in Canada. We don't transfer information internationally unless you specifically request it or it's necessary for a particular service (like dealing with a manufacturer outside Canada).
Questions or Concerns?
If you've got questions about this privacy policy or how we handle your information, don't hesitate to reach out. We're happy to explain anything that's not clear.
Visit Us
1847 Industrial Avenue, Unit 12
Vancouver, BC V6A 2K3
This policy is effective as of October 30, 2025. We might update it from time to time, so check back occasionally. If we make major changes, we'll let active customers know.